frequently asked questions

Does my virtual assistant work on weekends, holidays or after hours?


In a short answer, no. I try to keep to the work week, Monday through Friday 9-5 PDT. However, based on my workload this could stretch into the weekend. When it comes to the holidays, I put the work aside to spend time with my family and friends.




Can my virtual assistant help me file my taxes?


Unfortunately, I have yet to master the art of taxes.




Will I meet my virtual assistant in person?


I try to keep all my professional relationships in the virtual world. However, we can most definitely meet over coffee via Zoom.




Can I assign a company email address to my virtual assistant?


For sure! I can communicate on your behalf.




What forms of payment does my virtual assistant accept?


I accept ACH transfers via a secure third-party payment system.




What tools or programs does my virtual assistant use?


When it comes to navigating software, sites and programs I am a virtual savvy. I am well versed in using the following online programs: G Suite, MS Office, Dropbox, Asana, Trello, Monday, LastPass, Canva, Skype, Zoom, TailWind, Later, Planoly, WordPress, Wix, Shopify, Expensify, ZenDesk, Thinkify, Slack.




Will my information be protected with my virtual assistant?


Absolutely! A confidentiality agreement is made part of our agreement. It protects both you and your company.




I don't see the type of package I need on here. Can my virtual assistant create a customized package for me?


Absolutely! We are more than happy to put together a specialized package that works for you and your business.





© 2020 by Celeste & Co.

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